Key Responsibilities:
- Respond to customer questions and resolve concerns professionally
- Document customer interactions and update records
- Escalate complex issues to appropriate departments
- Maintain high levels of customer satisfaction
- Adhere to performance and service quality standards
Qualifications:
- High school diploma or equivalent
- Previous customer service experience preferred
- Strong verbal and written communication skills
- Reliable internet connection and quiet work environment
- Ability to multitask and remain calm under pressure
Job Type: Full Time
Job Location: Houston